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Providing the Town your name and number will give us a means of communicating with you regarding the status of the complaint. Your contact information will be kept confidential.
A concern from a resident may come directly to Code Enforcement, or a resident may contact Town Hall, and the concern will be forwarded to Environmental Services. A citizen’s concern is entered into the Town’s database, and a Request for Service is generated and assigned to the Code Officer assigned to the area in question.The initial inspection is typically conducted within 48 hours, and if a code violation is confirmed, notification is either given in person or by mail. Different violations are given different time periods to comply. For instance, a high grass or unsightly matter violation must be corrected within 7 days, while a junked vehicle violation must be corrected within 10 days. Violations that are a danger to the health and safety of the community are given less time to comply.
No permit is required for a garage sale; however, a garage sale cannot last more than three days, and each household is only allowed two per year. Garage Sale signs also do not require a permit but can only be placed on private property within 24 hours of the sale and must be removed within 24 hours after the conclusion of the sale. For a complete list of the garage sale sign requirements, please see Sec. 86-4 and Sec. 86-102.
The upkeep of common fences separating two private properties should be the responsibility of both property owners. However, in many cases, one of the property owners cannot or will not share in the financial or physical responsibility for the project. In cases such as this, it would become a civil matter between the respective property owners, and they would have to pursue this matter without Town involvement in the dispute.The Town does require a privacy fence if there is a swimming pool, hot tub, or spa present, in which case the property owner with the swimming pool, hot tub, or spa is responsible for the repair or replacement of the fence. Where these amenities are not present, the Town does not require a fence, but one may possibly be required by the covenants of any existing homeowner’s association. View the Town’s fence permit requirements.
Town staff cannot assist with locating property lines. One can engage a licensed and insured land surveyor for assistance. General dimensions for a property are found on the property’s site plan or survey documents. Such dimensions are also frequently noted on subdivision plats available online at the Denton Central Appraisal District or the Tarrant County Appraisal District.
Property owners in every state have the right to cut off branches that grow into their property. This rule is not written down or created by state statute or local ordinance, but is a common law right that has been created by prior court decisions. However, any property owner that does the trimming is responsible for the cost of the work, as well as responsible for any damages that result.
Vehicles, trailers, and recreational vehicles may be parked on the driveway or other improved surface, provided that they do not obstruct the public Right-of-Way (ROW). The ROW is the sidewalk and the street. (Section 66-174)
Recreational vehicles, travel trailers, watercraft, and trailers are not allowed to be parked or stored in a residential district (public ROW or private property) if they are in excess of 8 ½ feet wide or 14 feet high or 36 feet in length. (Section 66-174)
No type of vehicle or trailer may be parked on the grass. Parking must be on an improved surface, i.e., concrete, asphalt, or pave stone. (Section 66-174, Section 82-80)
The difference between HOA regulations (set forth in deed restrictions and covenants) and Town regulations (set forth in the Town’s Code of Ordinances) can be a matter of the particular content of the regulation, a matter of enforcement of the particular regulation, or both. The general rule is that both sets of regulations are applicable to the property. Where HOA regulations differ from Town regulations on a particular subject matter, the more restrictive regulation will control the situation, generally speaking. Enforcement of HOA regulations is performed by the appropriate HOA committee or board, as specified in the deed restrictions and covenants, and is a civil matter between the property owner and HOA. Enforcement of Town regulations is performed by Town staff (for example, the Code Enforcement Department), and can involve criminal penalties through municipal court proceedings.
Placing a “For Sale” sign on your own private vehicle is allowed as long as you are operating the vehicle on a roadway or have it parked at your own private residential property.Parking vehicles marked “For Sale” in retail shopping centers or other commercial areas is not allowed. The property owner does not have the authority to give you permission to park your vehicle on their property. Vehicles parked in retail shopping centers or other commercial areas will be subject to being towed.
Currently, the Town does not require home-based businesses to register, nor do they require a permit. Certain home occupations are allowed in all zoning districts within the Town; however, there are some types of businesses that would not be allowed to operate in property zoned for residential use.
It is a violation for any person owning, claiming, occupying, or having control of any property within the Town to permit weeds, brush, vegetative growth, or any objectionable or unsightly matter to grow to a height greater than twelve inches (12"). If the property is five acres or more, the owner or person in control is required to mow at least a 100-foot perimeter from the property line. Property that is designated to be maintained in its natural state or is in a conservation easement or floodplain is exempt from the mowing provisions.
It is unlawful for any person to create or allow the creation of any noise which causes the noise level to exceed the noise standard for a period not less than 30 minutes when measured at the property boundary or beyond. The noise cannot exceed the noise standard plus 15 decibels (dB) in any one-minute average or the noise standard plus 20 dB at any time during measurement. The noise standards for the particular land use districts in the Town are as follows:
Prohibited Noise, which is defined as any unreasonably loud or disturbing noise which is offensive to an adult person within the Town and renders the enjoyment of life or property uncomfortable or interferes with public peace and comfort, is also not allowed in the Town. The Environmental Health Services Division may be contacted to address noise concerns, or the Police Department may be contacted after hours to address prohibited noise violations. To report noise violations, please call the Environmental Services Division at 972.874.6340 or the Police Department at 972.539.0525 after normal work hours.
The Town encourages residents to restrict lawn watering, garden watering and irrigation between the hours of 10 a.m. and 6 p.m. during the hot summer months to ensure Flower Mound has adequate water supply and pressure during periods of reduced rainfall. During severe drought conditions, the Town may impose additional restrictions, such as limiting outdoor water use to certain days of the week or strictly prohibiting irrigation between 10 a.m. and 6 p.m. For more information on current water restrictions, click here.
A junk vehicle is any vehicle that is or was originally designed to move under its own power and does not have lawfully attached to it an unexpired license plate OR a valid motor vehicle safety certificate; AND is wrecked, dismantled, or partially dismantled; OR is inoperable and has remained inoperable for more than 72 consecutive hours on public property or 30 consecutive days on private property. (Section 34-241) A vehicle owner may store a vehicle on his or her property if it is screened from ordinary public view by appropriate means, including a fence, rapidly growing trees, or shrubbery. A vehicle or part of a vehicle covered by a tarp, car blanket, or similar covering does not meet the requisite screening requirements. (Section 34-245)
If the vehicle is not screened and it is a “junk vehicle” as defined by Town Code, it is a violation.
You have two options. You may call for a “pay pile” quote from Republic Services. They will then come to your home and provide you with an estimate on the cost to remove the brush/bulk. There is a charge of $45 per hour with a one-hour minimum for this service, and payment must be made in advance directly to Republic Services. To request a quote, please call 817.317.2000.Another option is that you may go to the Camelot Landfill located at 580 Huffines Blvd., Lewisville, TX 75056. Residents may access the landfill Monday through Friday from 7 a.m. to 4:30 p.m. and Saturdays from 7 to 11:30 a.m. Residents may dispose of up to 10 cubic yards of waste free once per month. You must have a current water bill and driver’s license with a Town of Flower Mound address to enter. This service is intended for use only by Flower Mound residential customers and does not apply to commercial haulers living in Flower Mound. See more information at www.flower-mound.com/594/Landfill.
Residential lighting that creates a disability glare onto adjacent properties or is brighter than 0.4 foot-candle at the property line is a violation of the Town’s Land Development Regulations. To register a complaint concerning potential lighting violations, please contact the Environmental Services Division at 972.874.6340.
Coolers and outside food and beverages are permitted. However, glass containers and alcohol are not permitted within the CAC or outdoor water park. All coolers are checked at the front desk. There is a $5 charge for any cooler brought into the CAC.
Outside floatation devices are not permitted as they will cover the water surface of the pools and prevent lifeguards from being able to see the bottom of the pools. Only Coast Guard approved life vests are allowed. The only exception is during a Dive-in Movie.
The indoor slide has a height restriction of at least 42”, and outdoor slides will have a height limit of at least 48” tall to ride.
The CAC is a participatory park and therefore, we do not offer a discount for those who choose not to swim or participate.
Lifejackets are available free of charge on a first-come, first-serve basis. Only U.S. Coastguard approved life jackets are allowed in the CAC.
The CAC is a tobacco and electronic cigarette free facility (including the outdoor pool). The northeast corner of the building is a designated smoking area.
Yes, the CAC accepts American Express, Discover, Visa, and Mastercard.
The CAC is a family water park, therefore appropriate swim wear is required. Swim wear is defined as an article of clothing, such as a swimsuit, that has been designed to be used in a pool environment. Swim wear must be lined and may not be transparent at any time. Revealing swim wear and thong or t-back swim wear bottoms will not be permitted. Cut-off jeans, denim clothing, hard metal objects, T-Shirts, and shoes cannot be worn. No undergarments may be visible at any time.
Yes. It will depend on the situation, but if day pass customers have been in the facility for less than two hours and both pools are closed, then the front desk will issue a free day pass.
Yes, the CAC offers swim lessons and a unique Junior Lifeguard Program. Please see our Aquatics page for details about both of these programs.
The pools use Hydrochloric acid to balance PH and Sodium Hypochlorite (liquid bleach) as a Chlorine disinfectant. A state of the art UV system is used to eliminate the chlorine smell in the Natatorium.
Members and guests that are 16 years old and older are allowed to workout on the Fitness Floor. 14 and 15 year olds can workout on the Fitness Floor without supervision after completing a one hour orientation class. The class is free. Dates and times for this class can be found at the front desk.
The Town does not spray routinely for nuisance mosquitoes. Spraying occurs only due to the identification of the presence of West Nile virus and is limited to the immediate 1/2 square mile area and is done so to aid in the reduction of mosquito borne infection in humans. Research has shown that spraying for adult mosquitoes is only about 2-3% effective, in that the spray must actually contact mosquitoes in order to kill them because there is no residual effect.
A much more effective means of controlling the mosquito population is to reduce the source and number of breeding areas. By eliminating areas of standing water and treating areas of standing water that cannot be eliminated with an effective, environmentally safe, mosquito larvicide, mosquito larvae can be reduced or eliminated. Only about 1% of mosquitoes are actually infected with the West Nile Virus, and only about 2% of the individuals that are bitten by an infected mosquito actually develop the symptoms of West Nile virus.
The easiest and best thing anyone can do to help control and reduce the mosquito population is to take a moment to survey their own property to make sure that they are not creating areas of standing water, which is what mosquitoes require to lay eggs and reproduce. Check items such as flower pots, bird baths, ornamental pots or basins, and fountains to make sure that there is no standing water for mosquitoes to breed in. One often-forgotten problem area is the rain gutters on the home. Often they become clogged with leaves, especially after heavy rains or storms, and then they hold water which becomes a breeding ground for mosquitoes. If residents have ornamental fountains and other things designed to hold water, they can apply over-the-counter mosquito-control products that prevent mosquito larvae from growing in the water. These products are identical in composition to many of the products that the Town now uses to control mosquitoes and contain an environmentally friendly ingredient know as “BTI,” short for Bacillus thuringiensis israelensis. These can be found at local hardware and home centers under trade names such as “Mosquito Dunks,” “Dunk Its,” etc. For more information on mosquitoes and mosquito control, please see our Mosquitos page .
Remember: The chance that any one person is going to become ill with West Nile Virus from a single mosquito bite remains low. It is estimated that only 1 percent of the mosquitos out there at any given time are actually carrying the virus and that only 1-2 % of the people that are bitten by an infected mosquito develop full-stage symptoms of the disease. Statistically, the risk of severe illness and death is highest for people over 50 years old, although people of all ages can become ill.
If you have any concerns about West Nile Virus or desire more information on this subject, please see the Mosquitos page , or go to the Texas Department of Health or the US Center for Disease Control .
The Town of Flower Mound does limit the number of children that may be kept in an in-home child care facility to six children under the age of 12 years old, plus three additional after-school children, for a total of nine children. This number also includes any children of the homeowner. In addition, the homeowner may not put out any type of sign or advertising at the property identifying it as a child care facility.
Cash, Checks (made payable to the Town of Flower Mound), American Express, Discover, Visa, and MasterCard.
All down payments are applied towards the session you are registering for. (i.e. Explorer Camp is $160/session for CAC Members. After $30 down payment is paid, $130 will be due the Monday prior to the session start date). If you are registering for all 10 sessions, your down payment will be $300 ($30 x 10 sessions) due at time of registration.
No. No refunds will be granted to individuals who become a Member of the CAC after they have registered. To receive the CAC Member rate, the camper must be a Member at the time of registration.
Refunds, credits, or transfers to another class or camp will be granted, other than as set forth herein, when requested at least five (5) business days prior to the start date of the class or camp, less the $30 down payment. Refunds requested less than (5) business days prior to the start of camp, or after the camp has started, will not be granted. Failure to attend a registered camp will be considered a forfeiture of materials supplied and all fees paid. The Parks and Recreation Division reserves the right to cancel, combine or divide classes, to change times, dates, class locations, or instructor assignments, and to make other revisions in these offerings. In the event the Parks and Recreation Division cancels a camp, a full refund or credit will be issued, including the down payment.
You are more than welcome to sign up for as many weeks as needed.
Yes, we require a full payment of each week in order to register your child into camp.
No discounts are offered for any reason.
The Tuesday prior to the camp week you are waitlisted for, staff will contact participants to notify them if they are being added to camp. If you do not receive a phone call or email, you were not added.
It is in accordance with the Standards of Care that we must meet according to state requirements.
We require our staff to be at least 16 years of age, have past experience in summer camp, day care, church camp, public recreation, and/or outdoor activities and be certified in CPR, AED, and First Aid. A complete list of qualifications is available in our Standards of Care (see page 7).
All camps are housed in the Community Activity Center. Explorer Camp is located in the CAC Elm and Post Oak Rooms, and Adventure Camp begins and ends each day in the Chill Zone.
Campers will follow a schedule of activities and games throughout the day, in addition to lunch and snack time. Activities include:
Campers will begin and end each day in the Chill Zone at the CAC. Campers will venture out in the Metroplex for a daily field trip (see weekly schedule). A snack for campers will be provided each afternoon.
Explorer Camp: Organized activities occur Monday through Friday, 9 a.m. to 4 p.m. We offer an early drop-off time starting at 7 a.m. and late pick-up time ending no later than 6 p.m. for no additional fee.
Adventure Camp: Field trips occur Monday thru Friday, 10 a.m. to 4 p.m.. We offer an early drop-off time starting at 7 a.m. and late pick-up time ending no later than 6 p.m. for no additional fee.
Parents are responsible for picking up their camper on time. After 6 p.m. our late fee policy is as follows:
Your camper will not be permitted to attend any future camp sessions until all fees are paid.
We provide an afternoon snack each day for all campers. We ask that your child bring a sack lunch each day or take advantage of our Meal Program, which offers Lunch. Lunch is not available for those in Adventure Camp. Breakfast is not provided for either camp.
They are more than welcome to bring a water bottle, snacks, and sunscreen/hat. On scheduled swim days, please pack a swimsuit, towel, full change of clothes, a bag to hold the wet items, and sunscreen. For Explorer Camp, please have your child wear his/her provided camp T-shirt on Field Trip days.
For Explorer Camp, field trips are scheduled once per week, typically on Wednesdays. The Adventure Camp goes on a field trip every day.
Depending on the location and the number of kids, we will use two school buses or Town of Flower Mound Parks and Recreation vehicles (15 passenger vans).
Explorer Camp: Absolutely, parents/guardians are welcome on any trip. Please be aware that you will need to provide your own transportation and pay for any associated costs. In addition, we ask that if your child leaves the CAC with us, they return with us to the CAC. If you must remove your child during the field trip, please notify the Camp Director at the beginning of the day.
Adventure Camp: Unfortunately, we cannot accommodate parents/guardians on field trips with Adventure Camp.
No, parents are not allowed to sit in on camp with the exception of field trips for Explorer Camp.
Explorer Camp: designated for children entering 1st to 5th grade.
Adventure Camp: designed for children entering 6th to 8th grade.
For safety reasons, we ask that a parent or guardian walk his or her camper into the appropriate room. We require an approved adult’s signature when the child is dropped off and picked up. If your child is being picked up by a person other than a parent or guardian, they will have to provide us with a valid driver’s license to prove they are authorized to pick up your child from camp (as noted on the Pick-up Authorization Form).
The CAC adheres to a 1 to 12 ratio at camp for all camps.
Please make sure you supply your Camp Director with both the Medication Form and any medications, whether it is over the counter or prescription. Once you have turned the form into the staff, we will see to it that your camper is taken care of and receives their medication for that day. The medications will be stored in a secure location to avoid any children coming into contact with any of the medications.
The Parks & Recreation Division.
Please visit the rules page.
The small dog park is available to dogs weighing 30 pounds or less. The large dog park areas are open to dogs of all sizes.
Yes. Unfortunately, dogs can cause injury to people and other dogs. They are dogs and do not always act in ways we understand. That is why everyone should act responsibly with their dog and respect the rights of other people and dogs. Familiarizing yourself with the dog park rules are a good first step to a safe Hound Mound experience.
Prevent a dog fight before it happens by learning the "4P Warning Signs":
Posture: A dog’s body language can communicate fear, hostility or submission. Learn to read and respond to your own dog’s body language, and others.
Packing: More than two or three dogs packed together can lead to trouble. Break it up before it starts by leading your dog to a neutral area at least 30 feet away.
Possession: Whether it’s you, a ball, or a treat, most dogs will protect what is theirs. Remain aware.
Provoking: If your dog is continuously annoying another dog or dogs, or provoking attention, it’s time to leave the park.
An injured dog may bite anyone nearby. A dog fight can be violent and is upsetting to everyone present. Keep calm. Even the calmest, most pleasant, well-adjusted person may become upset, angry or belligerent, if they or their dog is injured in a fight. Emotional behavior is automatic; try to remain calm and as objective be as possible. Never reach your hands into the middle of a dog fight. You may get bit, and often by your own dog.Distract the dogs and divert their attention. A blast of water from a water bottle, a loud whistle, or a pocket air horn may work. If your dog is not in the fight, make sure he/she does not join in. If a fight occurs, control your dog and remove him/her to a neutral area. Maintain a cool head. Getting upset and yelling will only add to the frenzy.When warranted, exchange contact information with the other dog owners. If you can’t because you must attend to your dog, designate someone else to get information. Remember, owners are solely liable for injuries or damage caused by their dogs. This includes injury to another dog or person, no matter how it began, who said what, or whatever.
Water is provided in the park. Outside food and drink is prohibited.
Yes. Dogs must display current identification tags and must be healthy, parasite free, and properly vaccinated, as required by Chapter 6 of the Town’s Code of Ordinances. If requested by an animal control officer, owners must provide current vaccination and registration information.
Yes. Dogs must be at least 4 months old and have their rabies shots to come to the Hound Mound. This is because a puppy’s immunity must build up to fight bacteria and other stuff.
First, remove your dog from the situation. Second, (if it is safe) politely tell the dog’s owner that you feel their dog is aggressive and ask them to take some action to control their dog or leave the park. If you do not feel safe or a polite request has no effect, call Flower Mound Animal Control at 972.874.6390. It is up to users of The Hound Mound to police each other, in a friendly manner, to keep dog park safe for all.
Dog bites are rare at dog parks, especially if all users follow the rules and respect other people and dogs. But if someone is bitten, get the person who was bit medical attention immediately, including calling 9-1-1 if necessary; get the identity of the dog who did the biting and its owner; contact Flower Mound Animal Control at 972.874.6390 or Flower Mound Police Department at 972.539.0525 to report the bite, who got bit, and the identity of the dog who bit and the owner.
The Hound Mound was established on the concept that dog owners would police themselves and each other. If you see someone who forgets the rules (i.e., forgets to pick up poop) politely introduce yourself, remind them of the rule, and thank them when they comply with the rule. If there is a rule violation that you think might lead to a dangerous situation or injury, please contact the Flower Mound Police Department’s non-emergency line at 972.539.0525.
Because of the danger of heat stroke, staff warns against extended use of the park during the heat of the day and any day use by long hair breeds.
Signs of heat stroke are intense, rapid panting, wide eyes, salivating, staggering and weakness. Advanced heat stroke victims will collapse and become unconscious. The gums will appear pale and dry. Any temperature above 106 degrees is dangerous. The longer the temperature remains at or above 106 degrees the more serious the situation.If you suspect your dog has heat stroke, place him/her in a tub of cool running water or spray with a hose, being sure the cool water contacts the skin and doesn’t simply run off the coat. Thoroughly wet the belly and inside the legs. Run the cool water over the tongue and mouth. Take a rectal temperature if possible to know when to stop cooling. A safe temperature is about 103 degrees. Seek veterinary attention as soon as possible.
Interlibrary loan request forms are available online and at the Information Desk. The reference librarian will be happy to assist you. Please fill out the form completely and indicate the date no longer needed.
You will be contacted by telephone or email (as indicated by your choice in your library patron account) when the item arrives. The item will be held for you for five days. If the item is not picked up in the time allotted, it will be returned to the lending library and a cancellation notice will be put into your patron record. Three cancellation notices will result in ILL privileges being revoked. If you request material that cannot be obtained through ILL, the pertinent information will be noted in your patron record.
Interlibrary loan requests will be limited to three per borrower at a time. Requests for copies of periodical articles that do not need to be checked out are not limited.
Yes. The Town adopted oil and gas well pipeline regulations in 2007 and has since adopted amendments in 2010.
The purpose of a workover rig is to perform maintenance on the gas well(s) due to a need to replace equipment and/or materials in the well or due to the changing of reservoir conditions. An example of the well maintenance is the need to replace equipment which may have become damaged or corroded such as production tubing, safety valves, electrical pumps, etc. An example of the changing of reservoir conditions may be if the flow or production of a well has decreased over time. When the well was originally drilled, it was fit for tubing that was big enough for a higher flow of gas. As the flow decreased, smaller tubing is now needed. For a workover to take place, a well must be “killed” temporarily or in other words, stop the flow of gas. It typically takes a workover rig 2-4 days to complete the work on a well.
If you have any more questions about workover rigs you can call the Environmental Compliance Inspector with the Town of Flower Mound at 972.874.6346.
Applicants are advised of what documents are needed and when during the hiring process.
The process takes approximately eight to ten weeks, depending on your rank on the eligibility list and factors in your background. Read more about the hiring process for the Flower Mound Police Department.
Generally two trips are necessary. One is for the 2000 Meter Row Evaluation, Preliminary Interview and Oral Review Board. The second is for the polygraph, psychological, and medical / drug screen. Contact us at 972.874.3330 for more information.
That depends on why you were disqualified. If you fail the written test, Row Evaluation, or the Oral Review Board, you may reapply at the next testing process. You may reapply after one year if you fail the psychological examination. Any other disqualification will result in a minimum disqualification of one year or possible permanent disqualification.
Non Offensive Tattoos are allowed to be visible. It is the policy of this agency that tattoos or brands that are prejudicial to good order are prohibited. Additionally, while on or off duty in uniform or on duty in civilian attire, employees are prohibited from exhibiting tattoos, body art, or brands that are offensive or demeaning to persons of ordinary sensibilities.
Beards and goatees are permitted, but must adhere to the traditional style and be kept neat, clean, and short.
Our current authorized strength is 108 Sworn Police Officers.
The law enforcement academies utilized by the Flower Mound Police Department typically range from 19 to 23 weeks long.
Yes. A study guide and practice examination is available for purchase from the exam manufacturer; however, this information is only provided to applicants who are invited to the Police Officer Examination.
A police officer must be at least 21 years old to be licensed in Texas. There is no maximum age limit to apply for the Flower Mound Police Department. As long as you are fit enough to pass the Row Evaluation, medical examination, and complete the police academy (if necessary), there are no physical limitations on who can apply.
The Flower Mound Police Department uses four different police academies to train new recruits. Once hired, Police Officer Recruits will be sent to the next academy of our choice.
No. We accept any classes from an accredited college or university as defined by the Texas Commission on Law Enforcement Rule 211.1(a)(3).
The written examination will be given in the morning. Those who pass will immediately participate in the Row Evaluation.
Our patrol officers work 12 hour shifts. We have two day-shifts and two night-shifts as follows:
Applicants will be advised of when the Personal History Statement is due during the hiring process and should follow the instructions given.
Yes, a three year service commitment is required.
There are two ways to obtain a copy of an accident report: You can retrieve the report online at https://buycrash.lexisnexisrisk.com/ or you can purchase a report by appearing at the records section of the Flower Mound Police Department at 4150 Kirkpatrick Lane anytime between the hours of 8 a.m. and 5 p.m. Monday through Friday, excluding holidays. There is an administrative fee of $6 for each copy regardless if you obtain the report online or in person. If you have questions in reference to acquiring a copy of an accident report, contact the records section at 972.874.3328.
Yes, all officers wear body cameras.
Yes, all patrol vehicles have multiple in-vehicle cameras.
The individual should call the Police Department at 972.539.0525 and request to speak to a supervisor to commend an officer or report a complaint or send an email to firstname.lastname@example.org. The Flower Mound Police Department take complaints seriously and will review the situation in-depth and take action if policy violations are discovered. It’s best to make this report as soon as possible to allow for adequate review of the situation.
The FMPD uses a nationally-recognized independent consultant to provide external oversight in the preparing of the legally-required annual racial profiling report submitted to the State of Texas. Additionally, the external consultant conducts quarterly audits of departmental records related to departmental data and racial profiling, and includes that in the annual report submitted to the state.
The department also voluntarily participates in the Texas Law Enforcement Best Practices Recognition Program, which requires the department to submit yearly reports and an on-site inspection every four years to insure compliance with 168 required best practices relevant to efficient and effective delivery of service, the reduction of risk, and the protection of individual’s rights. Texas Commission on Law Enforcement provides State oversight regarding training and licensing regulations for both officers and dispatchers.
The Police Department provides an annual report to the SMARTGrowth commission, a local oversight body comprised of Flower Mound citizens. The report provides in-depth information regarding how the department is providing service with equity, effectiveness, and efficiency as required by ordinance. Commission members may ask questions and provide input on any of the presented material.
Sworn members of the department are tested on their bias-based profiling and use of force directives annually.
To ensure compliance, the police department uses a third-party for profiling, citation sampling review, and submitting the legally-required annual report to the State of Texas regarding profiling information. The police department also completes annual reports and undergoes an on-site inspection every four years through Texas Best Practices Program to confirm continued compliance with training and laws related to the directives.
In addition, the department performs random video audits for each patrol officer every six months to determine no bias-based profiling is occurring.
Yes, all officers are current with all mandated training and licensing requirements.
Senate Bill 1849 requires police officers with the basic police officer course to be trained in de-escalation techniques for limiting the use of force in public interaction every 48 months for those with a basic proficiency certificate. It is also part of the required training to obtain an intermediate or advanced proficiency certificate. This course includes communication skills and diffusion strategies training to avoid or resolve conflict.
During the police academy, cadets receive over 100 hours of instruction on the topics of multiculturalism, ethics, interacting with the public, racial profiling, crisis intervention training, and de-escalation.
Every peace officer who does not have an Intermediate Peace Officer License must take eight hours each of cultural diversity, crisis intervention, special investigative topics, and de-escalation training every four-year training cycle.
The State Legislature meets every two years, and legislators issue new mandates for relational training requirements. During the most recent session, State law-makers mandated all peace officers must complete the Civilian Interaction training. Every sworn officer of the Flower Mound Police Department has completed this mandatory training.
Crisis Intervention Training is required to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier. This training covers mental health, cognitive disorders, effective communication skills, etc.
The Flower Mound Police Department’s policies generally align with what is requested in the Campaign Zero "8 Can’t Wait" campaign recommendations, with differences that promote public safety and support best practices in policing.
For more information, please check out the document linked below to see how the FMPD’s policies compare to the “8 Can’t Wait” recommendations:
The Flower Mound Police Department has participated in two events, organized by City Career Fair that targets and delivers candidates from all classes covered under the Title VII Civil Rights Act of 1964. This includes women, people of color, seniors, LGBTQ, and people with disabilities. The Police Department did not attend the 2019 event because of the low event turnout and application rates in 2018. The organization’s 2020 career fair was rescheduled to occur later this year due to COVID-19.
CPS-HR Consulting provides the department with the Police Officer Entry Examination. Their test has been validated to adhere to the Uniform Guidelines on Employee Selection Procedures to comply with legal requirements adopted by the Equal Employment Opportunity Commission, the Civil Service Commission, the Department of Labor, and the Department of Justice.
Yes, you essentially have a team of officers that address problems in you neighborhood. View the beat maps to find out what officers are responsible for your area. If you would like to speak with the on-duty police officer who works your neighborhood, call the non-emergency number at 972.539.0525 to be transferred.
You may schedule a crime prevention program by contacting the Police Department at 972.874.3357. View crime prevention and education programs to learn more.
Yes. The Citizen’s Police Academy is held twice a year for Flower Mound citizens. For more information or if you are interested in enrolling contact Officer James Augenstein at 972.874.3388.
The only people allowed to ride out with a police officer are:
Yes. The Flower Mound Police Department offers Livescan (digital) finger printing services to Flower Mound Residents at no cost and to nonresidents for $20. The Flower Mound Police Department does not offer finger printing for immigration documents. This service is available from noon to 4:00 p.m. on Monday, Tuesday, Thursday, and Friday. For any additional questions contact the records section at 972.874.3328.
Yes. The Flower Mound Police Department offers free Vacation Watches as a service to Flower Mound residents. Vacation Watch Request Forms are available in the PD lobby or online. For your convenience the lobby is equipped with a secure drop box for Vacation Watch Request Forms to be submitted when the police records desk is closed. During a Vacation Watch, beat officers will attempt to drive by the location within a 24-hour period and may conduct a routine foot patrol around the residence. If another person will be staying at the dwelling in the absence of the resident(s), or the residence has an active alarm system, the level of police response will be adjusted accordingly. This service will be contingent upon things such as the level of other police activity, staffing levels, and other unforeseen circumstances at the time.
We encourage you to complete the form before the day you travel. If we have any questions or concerns about the information you provided we can attempt to contact you before you leave. The Flower Mound Police Department will attempt to patrol this location at least once in a 24 hour period and a routine foot patrol may be conducted. Level of service is dependent upon your answers to the questions on the Vacation Watch Request Form and our level of other police activity at the time of the patrol. A Vacation Watch shall last no longer than 30 days and shall only be permitted to be repeated on the same dwelling after a 30 day lapse between Vacation Watches. Vacation Watches can only be requested on single family dwellings.
You may also make a credit card payment for renewals at 877-356-7875.
Printed copies of the application are available at the Police Department Records Section at 4150 Kirkpatrick Lane. Once you have completed the printed application they may be mailed with your check to:Town of Flower MoundPO BOX 143186Irving, Tx 75014-3186
You may report such action to the Police Department and we will attempt to locate the vehicle. However, we may only take action if a police officer personally observes an offense.
The first step is to have an assessment done. A 60 to 90-minute assessment by a licensed professional can often give parents a clear picture of what their child is struggling with and determine if treatment is needed. The Seay Center in Plano provides free assessments Monday – Thursday, from 9 a.m. to 4 p.m.Seay Behavioral Health Center972.981.8300
Families are the first line of defense in preventing drug use by children. Lewisville-based Watchdog Solutions can provide alcohol and drug tests, educate parents on countermeasures, and provide directions to perform the test. Watchdog also helps parents become familiar with the various types, signs, and effects of drugs. In addition to the drug tests, they have resources and information about therapists, counselors, detox, and treatment centers.Watchdog-solutions.org800.972.2054
Winning the Fight (WTF) is a non-profit organization founded by Kathy O’Keefe, here in Flower Mound. Kathy lost her teenage son Brett in 2010 due to drug use and is an excellent resource for families. WTF provides education, professional resources for families, abusers, and addicts, and a complete series of networking tools to assist with sobriety. WTF can also assist with providing drug test kits at a reduced cost.Winning the FightWTF-winningthefight.org972.467.7704
The LISD CHOICES - Safe and Drug Free Schools Program provides education and resources to parents and students at the elementary, middle, and high school levels.Choices-Safe and Drug Free Schoolschoices@lisd.net469.948.8680
Families entering the adult or juvenile legal system for a drug or alcohol-related offense can be overwhelmed. While we cannot give legal advice, we can explain the process so you can make educated choices. Fear of the unknown or what’s going to happen next is sometimes the hardest part.
For additional information, contact Sgt. Jim Ball at INtheKnow@flower-mound.com or 972.874.3340.
Youth and Family Counseling (Y&FC) offers individuals and their families six free 50-minute counseling sessions, through a referral from your local Police Department. Issues routinely handled by Y&FC include: ADD, truancy, single parent issues, anger, grief therapy, impulse control, anxiety disorders, and more.Youth and Family Counseling105 Kathryn Drive, Suite 3ALewisville, Texas 75067972.724.2005
We have two groups that meet here locally- “A Daily Reprieve” and “Carry the Message.” They hold both open and closed meetings providing support for the addict and those family members affected by addiction.https://www.aadallas.org/wordpress/meetings/
As the nation’s largest volunteer supported mentoring network, Big Brothers/Big Sisters makes meaningful, monitored matches between adult volunteers and children ages 6 through 18. They develop positive relationships that have a direct and lasting effect on the lives of young people.BBBS Lone Star (http://www.bbbstx.org)723 - I-35Denton, TX 76205940.383.4441
The Flower Mound and Highland Village Police Departments have a Medication Disposal Bin located in the Police Department that is accessible 24 hours a day, 7 days a week. The service is free and no appointment is needed.Flower Mound Police Department4150 Kirkpatrick LaneFlower Mound, Texas 75028972.539.0525Highland Village Police Department1000 Highland Village RoadHighland Village, Texas 75077972.317.5558
There are several good websites that provide resources on this topic and can assist with the needs of your family. Visit www.addicted.org and/or www.narcotics.com for more information.
For more information, please contact the Public Works Department at 972.874.6400 or via email at email@example.com.
Traffic signals are used to assign vehicular and pedestrian right-of-way. They are used to promote the orderly movement of vehicular and pedestrian traffic and to prevent excessive delay to waiting traffic. Traffic signals should not be installed unless one of the warrants specified by the Texas Manual on Uniform Traffic Control Devices (TMUTCD) has been satisfied. The satisfaction of a warrant is not in itself justification for a signal. A traffic engineering study must be conducted to determine if the traffic signal should be installed. The installation of a traffic signal requires sound engineering judgment and must balance the following, sometimes conflicting, goals: Move traffic in an orderly fashion, minimize delay to vehicles and pedestrians, reduce crash - producing conflicts, maximize capacity for each intersection approach.
The water department is located at: Flower Mound Town Hall, 2121 Cross Timbers Rd. The office is on the southeast corner of the Morriss Road and Cross Timbers intersection. Hours: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Initiating service requires a completed application, a $60 deposit, and a $15 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972.874.6010. The deposit and the fee can either be paid at the time of application or can be billed to the account.
The deposit is held on the account until 12 consecutive months of no late payments and no return checks, or until the account is closed. The deposit will then be credited to the balance of the account.
The deposit can be waived with a Letter of Credit showing no late payments and no return checks within the past 12 months. The Letter of Credit must accompany the application.
Garbage service is started at the same time you begin water service. The garbage service is provided by Republic Services but billed by the Town of Flower Mound. A 95-gallon container is provided, as well as a 95-gallon recycle container. Garbage, recycling, and bulk items are picked up once a week. The Town of Flower Mound will notify Republic Services to deliver containers to new homes upon initiation of a new account. Containers are typically already present at an existing home. For additional information related to garbage and recycling services, please visit Trash/Recycling on the Town's website.
Boxes can be put out with your weekly trash service. Boxes should be flattened, stacked, and placed near the curb. If bundled, they should weigh no more than 50 pounds. Republic Services will pick up the equivalent of a 3’x 3’ x 6’ area.
There are several ways to pay your water bill. Our curbside utility bill drop box is located on the west side of Town Hall. This drop box is only for check and money order utility payments. Cash payments will not be accepted. The drop box will be checked at 8 a.m. Monday through Friday, so payments received after 8 a.m. will not be processed until the next business day.
You can also drop payments in the Town’s interior drop box located right inside the south entrance of Town Hall. The interior drop box is only for check and money order utility payments. Cash payments will not be accepted. The interior drop box is checked frequently throughout each business day, and any payments dropped off before 4 p.m. Monday through Friday will be processed that same day.
Of course, you can always deliver payments in person to the customer service desk inside Town Hall from 7:30 a.m. to 5 p.m. Monday through Friday. At our customer service desk, we accept check, cash, cashier’s check, money order, Visa, and Mastercard.
And finally, you can enroll in paperless billing or pay your bill electronically. Visit www.flower-mound.com/utilitybilling for e-billing and automatic bank draft payments.
You can view your account online through the link below.
Yes. The Town of Flower Mound is proud to provide E-Billing statements. Please visit the E-Billing page of the Utilities Billing section for more information.
If a leak occurs during the business hours of 7:30 a.m. - 5 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made. If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525, and the appropriate personnel will contact the Service Department to come and turn off your water. Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do. If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.
For more information on turning off your water during a water leak, click here.
Choose a time when water will not be used for at least six to eight hours (such as over night or if no one will be home during the day). Take a meter reading before and after the allotted time. If there is a difference in the readings, there is possibly a leak.
Sewer rates are based on water consumption during the months of December, January, and February (when water consumption is generally the lowest). For additional information, please see the Sewer Averaging section of the website.
In the meter box located on your property is an angle stop. The angle stop has two ears on the left and right sides. The middle of the angle stop is marked with an arrow, indicating which direction the water is flowing. To turn off the water at the angle stop, place channel locks or a special turn off wrench (which can be purchased at your local hardware store) on the center of the angle stop, where the arrow is located. Turn angle stop clockwise until both ears are together, approximately 180 degrees. To turn water back on, turn the angle stop approximately 180 degrees the opposite way, or until the arrow on the angle stop is facing the meter. For more information on turning off your water, click here.
Please visit the Water Leaks FAQ portion of our website.