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The office is on the Southeast corner of the Morriss Road and Cross Timbers intersection.
HoursMonday - Friday7:30 a.m. - 5:00 p.m.
Town of Flower Mound2121 Cross Timbers RdFlower Mound, TX 75028972-874-6010 Utility Billing Department972-874-6491 Faxutilitybilling@flower-mound.com
Disconnections are completed Monday thru Friday as early as 7 am. No weekends or holidays. Requested disconnection date shall be completed no earlier than the following business day. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972-874-6010. Request for Disconnection Form
Initiating service requires a completed application, a $60 deposit, and a $15 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972.874.6010. The deposit and the fee can either be paid at the time of application or can be billed to the account.
The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. We have a night drop box available 24-hours a day located at Town Hall inside glass doors at the south entrance. An inside window is available: Monday - Friday 7:30 a.m. - 5:00 p.m. You may also pay your bill online.
If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525 and the appropriate personnel will contact the Service Department to come and turn off your water.
Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do.
If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.
Please see below link for a photo example of an angle stop. Angle Stop Example Picture