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Utility Billing

Show All Answers

1. Where is the water department located?

The water department is located at:
Flower Mound Town Hall
2121 Cross Timbers Rd.

The office is on the Southeast corner of the Morriss Road and Cross Timbers intersection.

Hours
Monday - Friday
7:30 a.m. - 5:00 p.m.

2. How do I get the water service in my name?

Initiating service requires a completed application, a $60 deposit, and a $15 service fee. The application may be submitted in person or by fax. If you do not receive a call from a Utility Billing representative confirming your form has been received, please contact us at 972.874.6010. The deposit and the fee can either be paid at the time of application or can be billed to the account.

3. When do I get my deposit back?

The deposit is held on the account until twelve consecutive months of no late payments and no return checks, or until the account is closed. The deposit will then be credited to the balance of the account.

4. Can the deposit be waived if I send a Letter of Credit?

The deposit can be waived with a Letter of Credit showing no late payments and no return checks within the past twelve months. The Letter of Credit must accompany the application.

5. How can I get garbage service?

Garbage service is started at the same time you begin water service. The garbage service is provided by Waste Management but billed by the Town of Flower Mound. A 95-gallon container is provided as well as a 95-gallon recycle container. Garbage, recycling, and bulk items are picked up once a week. The Town of Flower Mound will notify Waste Management to deliver containers, to new homes upon initiation of a new account. Containers are typically already present at an existing home. For additional information related to garbage and recycling services please visit Trash/Recycling on the Town's website.

6. Where can I get rid of my moving boxes?

Boxes can be put out with your weekly trash service. Boxes should be flattened, stacked, and placed near the curb. If bundled, they should weigh no more than 50 pounds. Waste Management will pick up the equivalent of a 3’x 3’ x 6’ area.

7. How can I pay my water bill?

The Town of Flower Mound accepts payment by check, cash, cashier’s check, money order, Visa, Mastercard, and automatic bank draft. We have a night drop box available 24-hours a day located at Town Hall inside glass doors at the south entrance. An inside window is available: Monday - Friday 7:30 a.m. - 5:00 p.m. You may also pay your bill online.

Pay Bill Online

8. What does the Net/Gross amount on my bill mean?

Net is the amount owed by the due date. After the due date, the gross amount is owed (the gross amount has been assessed a penalty of 10%).

9. Can I check my account online?

You can view your account online through the link below. View Your Account Online

10. Does Flower Mound offer E-Billing for utility statements?

Yes. The City of Flower Mound is proud to provide E-Billing statements. Please visit the E-Billing page of the Utilities Billing section for more information.

11. Do you offer water bill averaging?

No, we do not. We bill on actual usage each month.

12. Is the meter read every month?

Yes. Most water meters are read electronically with a wand. However, Meter Services can read the meters manually, if necessary.

13. Where is my water meter located?

Most often, the meter is located in front of the house by the curb and has a black rectangular lid.

14. Why is my water bill so high?

There are various reasons for high water bills. Often, the cause is related to a sprinkler system as sprinkler systems can use up to 60 gallons of water per minute, per zone. You can read your water meter before and after using the sprinkler system to get an accurate usage for lawn watering. Water leaks are another reason for high usage. A leak 1/32” in diameter can use 180 gallons in 24 hours, 5,400 per month.

15. What do I do if I have a leak?

If a leak occurs during the business hours of 7:30 a.m. - 5:00 p.m., Monday - Friday, please call the Utility Billing Division at 972.874.6010 for a service technician to turn off your water so repairs can be made.

If an emergency leak is discovered and you require assistance turning off the water after hours, please call 972-539-0525 and the appropriate personnel will contact the Service Department to come and turn off your water.

Call the Utility Billing Division number when your repairs are finished for your water to be turned back on. Yes, it is okay if the plumber turns it back on and most often they do.

If the leak causes your bill to go up higher than normal, contact the Utility Billing Division to see if an adjustment is available.

16. How can I check for a slow leak?

Choose a time when water will not be used for at least 6 to 8 hours (such as over night or if no one will be home during the day). Take a meter reading before and after the allotted time, if there is a difference in the readings there is possibly a leak.

17. Why is my sewer rate so high?

Sewer rates are based on water consumption during the months of December, January and February (when water consumption is generally the lowest). For additional information, please see the Water / Sewer section. Water / Sewer

18. How often is my meter read and how is it read?

The Town of Flower Mound has six billing cycles every month to allow customers more time to pay their water bills. With six billing cycles, it is the policy of the Meter Services Division to read all meters on a monthly basis. In accordance with this policy, the bill you receive will be on a monthly basis. The meter readers are equipped to read your meter with an electronic reading device. This device downloads the current usage into the utility billing system, eliminating any guesswork or human error.
In some circumstances, where a meter has to be read manually, the meter readers are equipped to read the meter by hand with special tools. Because all of the meters are located in meter boxes that are placed in the ground, dirt accumulation is a constant problem. Weather, soil type, leaves, and ant beds all contribute to the situation. Whenever this occurs and a water meter needs to be read manually, the meter readers simply brush away the dirt to reveal the meter dial. They also have specially designed reading tubes to read through the water in order to acquire a read, which, in turn, is entered into the hand-held equipment manually.

19. How does ensuring the meter reader clear access to the water meter help keep costs down?

Please use the link below to get a complete answer to this question. Answer

20. How do I turn off my water at the meter?

In the meter box located on your property is an angle stop. The angle stop has two ears on the left and right sides. The middle of the angle stop is marked with an arrow, indicating which direction the water is flowing. To turn off the water at the angle stop, place channel locks or a special turn off wrench (which can be purchased at your local hardware store) on the center of the angle stop, where the arrow is located. Turn angle stop clockwise until both ears are together, approximately 180 degrees. To turn water back on, turn the angle stop approximately 180 degrees the opposite way, or until the arrow on the angle stop is facing the meter.

Please see below link for a photo example of an angle stop. Angle Stop Example Picture

21. How do I test for a water leak on my side of the meter?

Please use the link below to get an answer to this question and examples of how to detect a leak. Testing a Water Leak