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Police Department

Show All Answers

1. How do I get a copy of an accident report?

There are two ways to obtain a copy of an accident report: You can retrieve the report online at https://buycrash.lexisnexisrisk.com/ or you can purchase a report by appearing at the records section of the Flower Mound Police Department at 4150 Kirkpatrick Lane anytime between the hours of 8 a.m. and 5 p.m. Monday through Friday, excluding holidays. There is an administrative fee of $6 for each copy regardless if you obtain the report online or in person. If you have questions in reference to acquiring a copy of an accident report, contact the records section at 972.874.3328.

2. How do I take care of a traffic citation?

For questions regarding a citation, please contact the Flower Mound Municipal Court at 972.874.3370.

3. Why do I sometimes see Flower Mound police officers running radar or working traffic in one location on a regular basis?

There are several reasons this may occur. The location may be a Traffic Enforcement and Accident Management (TEAM) location. In addition to TEAM locations, it is sometimes necessary to address other traffic complaints with several officers. The complaints either require more than one officer to work for safety reasons or warrant more than one officer due to the nature or frequency of the violation.

4. Do officers wear body cameras?

Yes, all officers wear body cameras.

5. Are there in-vehicle cameras?

Yes, all patrol vehicles have multiple in-vehicle cameras.

6. What should I do if I would like to file a complaint, including a complaint of racial or bias-based policing, or submit a commendation about a police employee?

The individual should call the Police Department at 972.539.0525 and request to speak to a supervisor to commend an officer or report a complaint or send an email to fmpdcontact@flower-mound.com. The Flower Mound Police Department take complaints seriously and will review the situation in-depth and take action if policy violations are discovered. It’s best to make this report as soon as possible to allow for adequate review of the situation.

7. What type of external oversight does the department have?

The FMPD uses a nationally-recognized independent consultant to provide external oversight in the preparing of the legally-required annual racial profiling report submitted to the State of Texas. Additionally, the external consultant conducts quarterly audits of departmental records related to departmental data and racial profiling, and includes that in the annual report submitted to the state.

The department also voluntarily participates in the Texas Law Enforcement Best Practices Recognition Program, which requires the department to submit yearly reports and an on-site inspection every four years to insure compliance with 168 required best practices relevant to efficient and effective delivery of service, the reduction of risk, and the protection of individual’s rights. Texas Commission on Law Enforcement provides State oversight regarding training and licensing regulations for both officers and dispatchers.

The Police Department provides an annual report to the SMARTGrowth commission, a local oversight body comprised of Flower Mound citizens. The report provides in-depth information regarding how the department is providing service with equity, effectiveness, and efficiency as required by ordinance. Commission members may ask questions and provide input on any of the presented material.

8. What has Flower Mound done to ensure compliance with use of force directives?

Sworn members of the department are tested on their bias-based profiling and use of force directives annually.

To ensure compliance, the police department uses a third-party for profiling, citation sampling review, and submitting the legally-required annual report to the State of Texas regarding profiling information. The police department also completes annual reports and undergoes an on-site inspection every four years through Texas Best Practices Program to confirm continued compliance with training and laws related to the directives.

In addition, the department performs random video audits for each patrol officer every six months to determine no bias-based profiling is occurring.

9. Are all officers current on required training?

Yes, all officers are current with all mandated training and licensing requirements.

10. What de-escalation training/education do officers receive?

Senate Bill 1849 requires police officers with the basic police officer course to be trained in de-escalation techniques for limiting the use of force in public interaction every 48 months for those with a basic proficiency certificate. It is also part of the required training to obtain an intermediate or advanced proficiency certificate. This course includes communication skills and diffusion strategies training to avoid or resolve conflict.

11. What classes or training are officers required to take regarding de-escalation, racial bias, and use of force?

During the police academy, cadets receive over 100 hours of instruction on the topics of multiculturalism, ethics, interacting with the public, racial profiling, crisis intervention training, and de-escalation.

Every peace officer who does not have an Intermediate Peace Officer License must take eight hours each of cultural diversity, crisis intervention, special investigative topics, and de-escalation training every four-year training cycle.

The State Legislature meets every two years, and legislators issue new mandates for relational training requirements. During the most recent session, State law-makers mandated all peace officers must complete the Civilian Interaction training. Every sworn officer of the Flower Mound Police Department has completed this mandatory training.

12. Does de-escalation training/education include content on the mentally ill or cognitively challenged?

Crisis Intervention Training is required to be completed no later than the second anniversary of the date the officer is licensed or the date an officer applies for an intermediate proficiency certificate, whichever date is earlier. This training covers mental health, cognitive disorders, effective communication skills, etc.

13. How does the FMPD's policies align with the "Eight Can't Wait" campaign?

The Flower Mound Police Department’s policies generally align with what is requested in the Campaign Zero "8 Can’t Wait" campaign recommendations, with differences that promote public safety and support best practices in policing.

For more information, please check out the document linked below to see how the FMPD’s policies compare to the “8 Can’t Wait” recommendations:

Where We Stand Policy Overview

14. What are the police officer hiring requirements/practices?

• Written examination (for cadets only)
• 2000-meter row evaluation
• Interview with background investigator
• Oral review board
• Background investigation (applicants who successfully pass this will be given a Conditional Offer of Employment)
• Polygraph examination
• Psychological examination
• Medical examination and drug screen

The Flower Mound Police Department has participated in two events, organized by City Career Fair that targets and delivers candidates from all classes covered under the Title VII Civil Rights Act of 1964. This includes women, people of color, seniors, LGBTQ, and people with disabilities. The Police Department did not attend the 2019 event because of the low event turnout and application rates in 2018. The organization’s 2020 career fair was rescheduled to occur later this year due to COVID-19.

CPS-HR Consulting provides the department with the Police Officer Entry Examination. Their test has been validated to adhere to the Uniform Guidelines on Employee Selection Procedures to comply with legal requirements adopted by the Equal Employment Opportunity Commission, the Civil Service Commission, the Department of Labor, and the Department of Justice.

15. Is there a particular officer that works in my neighborhood?

Yes, you essentially have a team of officers that address problems in you neighborhood. View the beat maps to find out what officers are responsible for your area. If you would like to speak with the on-duty police officer who works your neighborhood, call the non-emergency number at 972.539.0525 to be transferred.

16. How do I schedule a crime prevention program?

You may schedule a crime prevention program by contacting the Police Department at 972.874.3357. View crime prevention and education programs to learn more.

17. Does the Flower Mound Police Department offer a Citizen’s Police Academy?

Yes. The Citizen’s Police Academy is held twice a year for Flower Mound citizens. For more information or if you are interested in enrolling contact Officer James Augenstein at 972.874.3388.

18. Can citizens ride along with a police officer on patrol?

The only people allowed to ride out with a police officer are:

• Board and commission members
• Criminal justice college students
• Family and guests of the officer involved in the ride-along
• Graduates of the Citizen Police Academy
• Police officers from outside agencies
• Town Council members
• Town employees
• LISD Practicum of Law students

19. Does the Flower Mound Police Department offer a finger printing service?

Yes. The Flower Mound Police Department offers Livescan (digital) finger printing services to Flower Mound Residents at no cost and to nonresidents for $20. The Flower Mound Police Department does not offer finger printing for immigration documents. This service is available from noon to 4:00 p.m. on Monday, Tuesday, Thursday, and Friday. For any additional questions contact the records section at 972.874.3328.

20. Does the police department offer a Vacation Watch for residents?

Yes. The Flower Mound Police Department offers free Vacation Watches as a service to Flower Mound residents. Vacation Watch Request Forms are available in the PD lobby or online. For your convenience the lobby is equipped with a secure drop box for Vacation Watch Request Forms to be submitted when the police records desk is closed. During a Vacation Watch, beat officers will attempt to drive by the location within a 24-hour period and may conduct a routine foot patrol around the residence. If another person will be staying at the dwelling in the absence of the resident(s), or the residence has an active alarm system, the level of police response will be adjusted accordingly. This service will be contingent upon things such as the level of other police activity, staffing levels, and other unforeseen circumstances at the time.

We encourage you to complete the form before the day you travel. If we have any questions or concerns about the information you provided we can attempt to contact you before you leave. The Flower Mound Police Department will attempt to patrol this location at least once in a 24 hour period and a routine foot patrol may be conducted. Level of service is dependent upon your answers to the questions on the Vacation Watch Request Form and our level of other police activity at the time of the patrol. A Vacation Watch shall last no longer than 30 days and shall only be permitted to be repeated on the same dwelling after a 30 day lapse between Vacation Watches.  Vacation Watches can only be requested on single family dwellings.

Vacation Watch Form

21. Does the police department offer child safety seat inspections?

The Flower Mound Police Department offers child safety seat inspections to ensure that your child is secured properly when riding in the family vehicle. We understand the importance of safety when it comes to transporting such valuable cargo. Many people feel that since they have read the installation instructions and the child seems comfortable in the seat, that the child is safe. This is not always the case. For more information or to make an appointment, contact the Flower Mound Police Department at 972.874.3343.

22. How do I obtain an alarm permit for my home or business?

The easiest way to obtain or renew an alarm permit is by using the online application below. An annual fee of $35 for residents and $50 for businesses is required for all new permits or annual renewals.

You may also make a credit card payment for renewals at 877-356-7875.

Printed copies of the application are available at the Police Department Records Section at 4150 Kirkpatrick Lane. Once you have completed the printed application they may be mailed with your check to:
Town of Flower Mound
PO BOX 143186
Irving, Tx 75014-3186

Online application

23. Why do I have to have an alarm permit?

Your alarm registration information is needed to assist members of the Police and Fire departments with providing a continued high level of customer service that improves the quality of life in the Town of Flower Mound. Additionally, use of an alarm system without a permit as required by Town ordinance will result in a fine for operating an alarm system without a permit. This offense is punishable by a fine amount up to $500.

24. I received an alarm permit renewal invoice from Colorado Springs, Colorado. Is this correct?

Yes. The Town of Flower Mound uses a service to manage the alarm permit accounts. The mailing address for this service is:
P.O. Box 26364
Colorado Springs, CO 80936
The Customer Service number is 877-356-7875.

25. Can I determine if I have a warrant out for my arrest over the phone?

No. Any information concerning a warrant must be done in person.

26. Can I report information about possible criminal activity and remain anonymous?

Yes. Call the Flower Mound Police Department’s crime tip line at 972.874.3307. If reporting a crime in progress, contact the Flower Mound Police Department at 972.539.0525. If it is an emergency call 9-1-1.

27. What can I do if I see a reckless driver?

You may report such action to the Police Department and we will attempt to locate the vehicle. However, we may only take action if a police officer personally observes an offense. 

28. Can I drop charges in a family violence case?

No. Even if the victim does not wish to cooperate with the investigation, the state will still pursue charges.

29. Can the Flower Mound Police Department provide me with copies of vehicle registration, drivers license, or criminal history returns?

No. By law the Police Department cannot distribute this information.