Activate Utilities

Internal Utilities

The Town of Flower Mound provides water and, where available, wastewater services. When establishing service, residents will automatically be registered for trash and recycling pickup. Water, wastewater, trash, and recycling fees are all consolidated into one monthly bill. To establish service or have service placed in your name, visit Town Hall in person or visit www.flower-mound.com/activation. 

Please note, using the online service to activate an account takes three business days from the date of the request. When activating service, an application must be submitted in person. A $60 deposit and $15 service fee must be paid at the time of application or can be billed to the account. The deposit can be waived with a letter of credit from a previous provider. 

Town Hall has two drop boxes that are available 24-hours a day. The interior drop box is located inside the glass doors at the south entrance of Town Hall.  Payments received in that interior drop box by 4 p.m. Monday through Friday will be processed that same day. The curbside drop box on the west side of Town Hall is checked at 8 a.m. Monday through Friday, so payments received after 8 a.m. will not be processed until the next business day. The customer service counter inside Town Hall is open Monday through Friday, 8 a.m. to 4:30 p.m. In the event of inclement weather, the Utility Billing Division and Payment Counter may open later or close early. Please call 972.874.6010 to verify working hours. You can also pay your bill online and sign up for e-billing and automatic bank draft payments at www.flower-mound.com/utilitybilling. 

External Utilities

The Town of Flower Mound only provides water, wastewater, trash, and recycling services. Utilities such as gas, electricity, phone, and cable television are provided by other organizations. 

Gas Companies

  • Atmos Energy
    •  1.888.286.6700
  • CoServ
    • 1.800.274.4014

Electric Transmission and Distribution Companies

  • CoServ
    • 1.800.274.4014
  • Oncor
    • 1.888.313.6862

Phone Companies

  • AT&T
    • 1.800.288.2020
  • Frontier (formerly Verizon)
    • 1.800.VERIZON (837.4966)
    • 1.888.481.0526
  • Grande Communications
    • 1.855.286.6666

Cable Companies

  • Frontier (formerly Verizon)
    • 1.800.VERIZON (837.4966)
  • Grande Communications
    • 1.855.286.6666
  • Spectrum (formerly Time Warner and Charter)
    • 972.742.5892
    • 1.855.623.2214