COVID-19 Frequently Asked Questions

Where can I get a COVID-19 test?

Your doctor will make the decision if you should get tested. Those without health insurance can still be tested, if a healthcare provider recommends it. Testing capacity is still limited and direction is fluid. You can also get tested for free through the Denton County Public Health Department

Does the hospital have enough beds to handle an outbreak? 

Fortunately, we have a large medical/hospital system in DFW that can share "the load," but it’s important that people only go to the hospital with life threatening symptoms. 

How do I know the information I’m receiving is accurate? 

Make sure you confirm news you hear about COVID-19 by checking the following official websites:

Is there a hotline number for questions? 

Denton County Public Health has established a hotline at 940.349.2585 for community members seeking additional information. The call center is open weekdays, 8 a.m. to 5 p.m. 

The State of Texas has set up a COVID-19 specific option when you dial 2-1-1 to access frequently asked questions about the coronavirus. This line is available 24/7.

What should I use to clean surfaces? 

Visit the Centers for Biocide Chemistries website for a list of suggested effective cleaners. 

Where can I find information from Lewisville ISD about COVID-19?

Visit your child’s school district’s website (Ex: Lewisville ISD) for additional information. 

How will the Town help local businesses? 

Businesses can apply for Small Business Administration loans as part of the COVID-19 declaration at www.sba.gov. D

The Council also directed staff to temporarily lift the enforcement of sign regulations in order to help businesses.

Enforcement temporarily paused for the following type of signs:

  • Temporary signs in the parkway as long as visibility is not compromised
  • Temporary “open” signs flashing or blinking
  • Temporary banners on buildings or on stakes in the ground
  • Temporary window signs to attract business or provide instructions for customers

How can we help local businesses? 

People are still welcome to purchase goods while practicing social distancing and hygiene recommendations, along with the community gathering requirements related to COVID-19. To-go, curbside, and delivery options are still allowed. 

How can we help those in need?

United Way of Denton County can direct resources to those in need. Visit the United Way of Denton County website for more information. You may also contact local churches.

For a list of additional frequently asked questions regarding the coronavirus, please visit the CDC website

Can I still go to the park? 

Yes. Flower Mound parks remain open to use the trails and walking paths. However, you’re asked to only visit the park with your immediate family and practice social distancing from others to help prevent the spread of COVID-19.

Can I still order takeout or delivery from restaurants? 

Yes. Restaurants and bars can continue to provide takeout and delivery services. \Visit www.flower-mound.com/restaurants for a list of current services offered by local restaurants. 

Can I get groceries or packages delivered to my home? 

Yes. You can still receive packages, get groceries delivered, and get meal service delivery. Note that some delivery services may have restrictions for “contactless delivery” or leaving items at your door vs. handing it off. 

Can we visit family and friends?

At this time, County and local officials have ordered that we do not visit friends and family in-person. However, this excludes caring for a family member, friend, or pet from a different household or transporting them from one place to another. Simply put – if at all possible, physically distance yourself from everyone except your immediate family (same house) or those under your care. 

Can we attend religious services?

Yes. On April 27, Gov. Abbott released a document titled "Third Revised Guidance for Houses of Worship during the COVID-19 Crisis" which currently serves as the official guidance from the Office of the Attorney General and the Office of the Governor. It states houses of worship are still strongly encouraged to conduct as many activities as possible remotely. If houses of worship choose to hold in-person services, the document lists health protocols to better ensure the health of members.

What do I do if I feel sick?

Patients diagnosed with COVID-19 report mild to severe respiratory illness. Symptoms of COVID-19 may show up 2-14 days after exposure and may include fever, cough, and shortness of breath.

General population: If you are in generally good health and have a mild illness, stay home, and take care of yourself like you would for the flu. If symptoms worsen, call your doctor.

At-Risk Populations: If you are 65 years or older and/or have other medical problems like heart disease, lung disease, diabetes, high blood pressure or cancer – and have fever or symptoms – call your doctor. If you are not sick enough to be hospitalized, you can recover at home. Follow your physician’s instructions or refer to CDC guidance for how to take care of yourself at home. Follow CDC instructions for how to take care of yourself at home.

Your doctor will help make the decision whether you should get tested for coronavirus. Some public health labs in Texas are now testing, and local or regional health departments must approve each test.

How to do I help prevent the spread of the virus?

To prevent the spread of the coronavirus and other infectious illnesses, please follow good hygiene practices including:

  • Wash hands often, for 20 seconds and encourage others to do the same.
  • If no soap and water are available, use hand sanitizer with at least 60 percent alcohol.
  • Practice social distancing.
  • Wear cloth face coverings in public \when you’re around people outside your household, especially when it’s hard to stay six feet away from others.
  • Cover coughs and sneezes with a tissue, then throw the tissue away.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Disinfect surfaces, buttons, handles, knobs, and other frequently-touched places.
  • Avoid close contact with people who are sick.

Am I allowed to travel?

If you plan to take any trips soon, in or outside the U.S., please always check the CDC website for guidance, and plan accordingly. The guidance is changing almost daily.