The mission statement of the Flower Mound Utility Billing Division is to:

• Answer inquiries from customers
• Ensure accuracy and efficiency in the collection and assessment of user charges
• Maintain professional and responsive service
• Provide accurate and timely billings through progressive and innovative systems

The department strives to uphold their mission statement while ensuring newcomers, visitors, and residents have a positive experience with Town Hall whether it be by phone or in person.