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Posted on: July 7, 2017

Residents Praise Quality of Life, Overall Safety, and Town Services in 2017 Citizen Survey


In the recent 2017 Resident Survey, residents ranked Flower Mound very favorably in numerous areas including Town services, safety, overall quality of life, and as a place to live and raise a family. The Town conducted the 2017 Citizen Survey in March, with the assistance of the National Research Center.

“We appreciate the feedback that residents provide and this survey is a great way for the Town to quantify and analyze that information" said Flower Mound Town Councilman Bryan Webb. “The council will be able to take this information to our strategic planning session and access ways to address areas where improvement is needed. Residents are fortunate to have a town management team and staff who are committed to making Flower Mound the best place to call home.”

Since the 2014 survey, residents provided the greatest approval increases to the Police Department, crime prevention, recreation programs, Town communication, and Animal Services. The approval ratings for the Police Department and crime prevention increased by 7 percent, improving from 87 in 2014 to 94 percent in 2017.

“The Town has continued to strengthen its overall economic health and residents are appreciating the increased shopping and dining opportunities,” said Flower Mound Town Manager Jimmy Stathatos. “It’s so important to keep tax dollars local and invest in the community so we are able to provide new features and enhanced services all residents can enjoy.”

During the next few years, residents identified priority areas for the Town to focus on including: the overall feeling of safety, Town economic health, ease of travel, and quality of natural environment. All feedback may be used to monitor trends in residents’ opinions, measure government performance, benchmark service ratings, and make budgetary decisions.

Mailed to 1,500 randomly selected Flower Mound households in March, the survey received a response rate of 32 percent, resulting in the receipt of 478 completed surveys. All data was mathematically weighted by gender, age, and housing tenure, and scientifically analyzed to produce statistically-significant results representing the entire community. Additionally, the Town posted the survey online, for increased accessibility and responses. The Town received 874 completed Supplemental Online Surveys, up from only 277 surveys online surveys completed in 2014. For more information and complete survey results, please visit

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